Betovo Casino Terms

Welcome to Betovo Casino. These Terms and Conditions govern your use of our website and mobile services, including the Betovo app, and apply whenever you access our platform via betovo.com or one of our geo-facing mirror domains. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Betovo Casino is owned and operated by Willx N.V., a company registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. Payment processing on our platform is handled by XLNC LTD, a company registered in Cyprus under number HE436468, located at Kasou 18, Flat/Office 41, 1086 Nicosia, Cyprus. We provide our services through the specific mirror domain you use to access us, and you generally contract with Willx N.V. as the operator of that domain, though other group companies and their licences may apply depending on your jurisdiction.

We operate under a licence issued by the Curacao Gaming Authority (CGA), licence number OGL/2024/1647/0892, issued on 22 November 2024. This licence applies equally across our mirror domains. Where we serve German-facing traffic, we do so under this international licence rather than a national German licence, as we do not hold a licence from the German GGL. These Betovo Terms and Conditions have been in force since 20 September 2022, and we reserve the right to amend them at any time. The English version of these terms is the final and legally binding version in any case of translation discrepancy, and it prevails over any other language version, including in the bonus terms.

Eligibility and Restricted Territories

We only permit registration and real-money play from individuals who are at least 18 years old, or the legal age of gambling in their home jurisdiction, whichever is higher. You must be legally capable of entering into a binding contract to open an account with us. We operate through geo-facing mirrors, and the restricted country list differs by domain, so we ask that you check the list applicable to the mirror you are using.

Real-money play through our services is prohibited from a substantial list of jurisdictions, which includes but is not limited to the United States and its dependencies, the United Kingdom, France, Spain, Italy, the Netherlands, Australia, and many others detailed on our website. Notably, Germany is absent from the restricted list on our German-facing mirror but is named on the restricted list of our Canada-facing mirror, meaning our target market differs by domain. Austria and Switzerland remain restricted on both mirrors. We may change this list at any time without prior notice, and we do not guarantee successful withdrawals or refunds where you have breached these territorial restrictions. Using a VPN or any other method to mask your true location is strictly prohibited, and we reserve the right to void winnings and close accounts found to be in breach.

Account Registration and Betovo Login

To use our services, you must register a single personal account. We require accurate, current and complete information during registration, and you are responsible for maintaining the confidentiality of your Betovo login credentials. You must not create more than one account, and we reserve the right to close duplicate accounts and void any associated winnings. Access to our services is available across Desktop, Mobile and our installable Betovo app, and the method of access you choose does not affect the applicability of these terms.

We require full identity verification before processing any withdrawal. This includes a selfie together with a high-resolution copy of a government-issued identity document, and where a bank card was used to deposit, images of both sides of the card with the first six and last four digits visible while the remaining digits and CVV/CVC are masked. Deposits may only be made using a payment account, card or system registered in your own name; funds from a third party, including friends, relatives, partners or spouses, are not accepted, and we will confiscate all winnings where such a breach is identified.

Deposits and Withdrawals

Our internal operating currency is the euro, and while we accept several account currencies including EUR, CAD, NOK, PLN, CHF, CZK, JPY, BRL and NZD, transacting in a non-euro currency may result in your card issuer debiting a slightly higher amount than the figure displayed. We do not offer any fiat-to-crypto conversion or exchange service. Progressive jackpots are always calculated in euro and converted into your account currency at a rate we set, which is subject to adjustment, and withdrawal limits do not apply to jackpot payouts, which we arrange individually.

Minimum deposit and withdrawal amounts vary by mirror, and maximum limits depend on the payment method chosen, your account level, and other factors we may consider at our discretion. Anti-money-laundering rules require a minimum wagering turnover before deposited funds become eligible for withdrawal — generally three times the deposit for slots and most games, ten times for table games, and once for sports at minimum odds of 1.50. We do not process withdrawals over weekends for security reasons, and large wins above the applicable threshold on your mirror may require additional verification time. We aim to approve withdrawal requests within 72 hours, though processing may extend up to seven business days, as final settlement is carried out by our third-party payment providers and is not entirely within our control.

Betovo Bonus Terms

Every Betovo bonus offer, including our welcome package, reload offers, free spins and cashback promotions, is subject to specific wagering requirements, typically 35x the deposit plus bonus amount for our welcome offers. We credit real money before bonus money in your balance, and if bonus funds are lost, the associated bonus is forfeited. A maximum bet limit applies while any bonus is active, and exceeding it may result in forfeiture of bonus winnings. Each Betovo bonus code, promotional offer or free spins package is limited to one claim per person, household, IP address, payment method and device.

We consider certain patterns of play to constitute bonus abuse, including placing maximum stakes on high-variance games to build a balance, switching to low-variance games after a significant win, or depositing solely to claim promotions without genuine play. We reserve the right to void bonus winnings, restrict future promotional eligibility, or close accounts where such abuse is identified. Deposits made using Neteller, Volt or Skrill do not qualify for any Betovo casino bonus.

Our Loyalty Club and VIP Program

We operate the Betovo Loyalty Club, open to all eligible registered players, structured across 30 progressive steps and 5 VIP levels. Points are earned exclusively through real-money wagering, and different games contribute differently to your progress. As your VIP level increases, we raise your withdrawal limits and unlock enhanced Shop Deals and personalised benefits, including a Personal VIP Manager for higher-level members. We may modify or terminate any loyalty benefit at any time without notice.

Responsible Gaming and Account Restrictions

We are committed to promoting responsible gambling and display 18+ and BeGambleAware information across our platform. If you feel your gambling activity is becoming a concern, we encourage you to contact our support team, available 24/7 by live chat and email, to discuss self-exclusion or deposit limit options. We may impose account restrictions, request additional documentation, or suspend accounts where we suspect fraudulent activity, underage access, or breaches of these terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. We are not liable for losses arising from technical failures, third-party payment provider delays, or circumstances beyond our reasonable control. Our liability, to the extent permitted by law, is limited to the amount held in your player account at the time any dispute arises.

Governing Law and Contact

These terms are governed by the laws applicable to our Curacao gaming licence. For any questions regarding these Betovo Terms and Conditions, our support team is available around the clock via live chat or email, and we encourage you to reach out before initiating any dispute resolution process.