Betovo Privacy Policy

We at Betovo are committed to protecting your personal data and respecting your privacy while you enjoy our casino, sportsbook, and loyalty features. This Privacy Policy explains what information we collect when you use Betovo, how we use it, who we share it with, and what rights you have over your own data. By registering an account with us, whether through Betovo login on our German-facing mirror or through Betovo Canada on our Canada-facing mirror, you agree to the practices described in this policy.

Who We Are and How We Operate

Betovo Casino is owned and operated by Willx N.V., a company registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuinweg z/n (Zuikertuin Tower), Curacao. We hold a licence from the Curacao Gaming Authority (CGA), licence number OGL/2024/1647/0892, issued 22 November 2024. Payment processing for casino Betovo is handled by XLNC LTD, registered in Cyprus under HE436468, located at Kasou 18, Flat/Office 41, 1086 Nicosia, Cyprus. Depending on the mirror you use, either betovo7893611.com (our German-facing mirror) or betovo3184705.com (our Canada-facing mirror), you contract with the relevant group company operating that domain, and different group licences may apply depending on your jurisdiction.

Information We Collect

We collect personal information directly from you and automatically through your use of our services. When you register a Betovo account, log in via Betovo login, or use our Betovo app, we gather the following categories of data:

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address
• We collect identification documents required for verification, such as a selfie together with a high-resolution photo of your passport, ID card, or other government-issued document
• Where you deposit using a bank card, we collect photographs of both sides of the card, with the first six and last four digits visible and the remaining digits and CVV/CVC masked
• We record your transaction history, including deposits, withdrawals, wagers, and bonus activity across our online casino and sportsbook
• We log your IP address, device information, browser type, and geolocation data to enforce our restricted-territory rules
• We track your gameplay activity, loyalty points, and VIP status to administer our Loyalty Club and related rewards
• We collect communications you send us through live chat, email, or our Promotions team when negotiating personal bonuses

How We Use Your Information

We use your data for several legitimate purposes connected to operating Betovo. We process your information to verify your identity, administer your account, process deposits and withdrawals, and comply with anti-money-laundering obligations. Our AML compliance is maintained to the standard of the 5th AML Amendment, and customer due diligence is triggered at the thresholds set by international AML regulation. We also use your data to detect and prevent bonus abuse, fraud, and breaches of our restricted-country rules, including attempts to mask your location using a VPN, which is not permitted on Betovo.

We use your information to communicate with you about your account, respond to support requests, and send you promotional offers where you have opted in, including updates on bonuses available through our Betovo casino bonus programs. We also use aggregated and anonymised data to improve our platform, including our Betovo casino app and website, and to analyse gameplay trends across our casino and sportsbook verticals.

Segregation and Security of Funds

Player funds are held in a segregated account and are not mixed with our corporate funds. We apply industry-standard technical and organisational measures, including encryption and access controls, to protect your personal and financial data from unauthorised access, loss, or misuse. Despite these measures, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Sharing Your Information

We share your information only where necessary to operate Betovo and comply with our legal obligations. We may share your data with:

• Payment processors, including XLNC LTD, to process your deposits and withdrawals
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or licence conditions
• Identity verification providers who assist us in confirming your age and identity
• Game and live casino providers whose software you access through our platform
• Law enforcement or government bodies where required to prevent fraud, money laundering, or other unlawful activity

We do not sell your personal data to third parties for their own marketing purposes.

International Data Transfers

Because Betovo operates through geo-facing mirrors serving international markets, your data may be transferred to and processed in countries outside your own, including Curacao and Cyprus. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our licensing, AML, and financial record-keeping obligations. Identification documents and transaction records are retained in accordance with applicable regulatory requirements even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to request a copy of your data in a portable format. To exercise any of these rights, you can contact our support team using the details below. We will respond to verified requests within a reasonable timeframe, subject to our legal and regulatory retention obligations.

Cookies

We use cookies and similar technologies on Betovo to keep you logged in, remember your preferences across our 21 supported locales, and analyse how our site and Betovo app are used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Minors

Betovo is intended only for individuals aged 18 or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and any account found to belong to a minor will be closed immediately, with any winnings forfeited.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, you can reach our support team 24/7 by live chat or email. Depending on which mirror you use, you can contact [email protected] on our German-facing mirror or [email protected] on our Canada-facing mirror.